eBay India promises to offer a replacement or refund if customers not satisfied with products

Online marketplace eBay India has introduced eBay Guarantee under which the company promises to offer eBay buyers a replacement or refund on all transactions in case they do not receive the item or are not fully satisfied with the product they purchased. According to the company, eBay Guarantee is aimed at instilling consumer confidence in online shopping. According to eBay, the guarantee covers both the product price and shipping charges and is valid on all transactions on eBay India (ebay.in) and eBay Global Easy Buy (ebay.in/geb) regardless of payment method (PaisaPay, cheque, demand draft or cash on delivery). Consumers can benefit from the eBay Guarantee by contacting eBay Customer Support online on eBay India or via email or phone. Vasundhara Bhonsle, head, operations, eBay India, has said, “Shopping on eBay has always been a delightful experience for our buyers as they get great variety, the best deals, the convenience of shopping round the clock from the comfort of their homes and finally the ease of having great items delivered right at their doorstep. However, as India is still in the early stages of online shopping some buyers tend to be concerned about the item purchased. The eBay Guarantee programme is designed to provide 100 per cent satisfaction for buyers.”